Engineering a Smarter Future

The numbers are hard to ignore. Legacy video and broadband platforms now account for nearly 50% of operational expenditure at many U.S. service providers. And yet, 75% of operators continue to delay retirement of these aging systems. But ...Why?

The Pay TV industry is undergoing a seismic shift. As artificial intelligence (AI) becomes more sophisticated, service providers have an unprecedented opportunity to leverage it for smarter operations, better customer experiences, and new revenue streams. But success doesn’t come from blindly adopting AI—it comes from approaching AI with curiosity. Rather than viewing AI as a disruptive force, service providers that explore AI’s capabilities with an open, inquisitive mindset can uncover new efficiencies, improve decision-making, and drive long-term innovation. AI should not be treated simply as a tool for automation, but as a discovery mechanism that can reveal insights, optimize operations, and create value where none existed before.

The true cost of a truck roll extends far beyond the basic expense of dispatching a technician. While some service issues require on-site resolution, unnecessary or poorly executed truck rolls lead to increased costs, longer resolution times, and lower customer satisfaction. Read on to learn how to evaluate whether your truck rolls are costing you more than you think - and how to leverage new tools to become smarter, faster, and more cost effective.